How payments are made, how they are processed securely, and what documentation you receive.
All journey costs are quoted and invoiced in United States Dollars (USD). Payments are accepted by bank wire transfer or by credit and debit card. We invoice clearly and provide a payment receipt for every transaction within 24 hours of cleared funds.
Our preferred payment method is international bank wire transfer. Banking details are provided securely in your Journey Confirmation document. We accept transfers in USD only. Transfers typically clear within 2 to 3 business days.
Credit and debit card payments are processed through a PCI-compliant payment gateway. We accept Visa and Mastercard. A 3% processing fee applies to all card payments. We do not store card details at any point in the process.
Every payment receives a numbered receipt referencing your booking and the specific payment it covers. We retain records of all transactions and can provide documentation for insurance or travel reimbursement purposes.
All prices are fixed in USD at the time of booking confirmation. We do not adjust prices for currency fluctuations after your Journey Confirmation is issued. The price you confirm is the price you pay.
UWA gorilla permit costs are set by the Ugandan government and may change. In the event of a UWA price change after your deposit is received, we will absorb any increase up to $100 per permit. We will notify you of any larger changes immediately.
Refunds are processed within 14 business days via the original payment method. Bank transfer refunds go to the originating account. Card refunds are returned to the card used for payment.